Guest Service Assistant - Luxury Hospitality Career at Hilton

Join Hilton and become the heart of exceptional guest experiences in Bali’s most prestigious hospitality destinations. As a Guest Service Assistant, you’ll have the unique opportunity to create lasting impressions, turning every interaction into a moment of warmth and hospitality. In Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you’ll be the first face guests see, ensuring their stay is seamless and memorable. This role is perfect for those who love to engage with people, solve problems, and make a difference in the travel industry.

As a Guest Service Assistant, you’ll be the backbone of our front desk operations, handling check-ins, check-outs, and addressing guest inquiries with professionalism and a smile. You’ll use our state-of-the-art property management system (PMS) to ensure smooth operations, and our guest relationship management (GRM) software to keep track of guest preferences and past stays. This role is ideal for someone with a background in hospitality, customer service, or tourism, and a passion for delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle check-ins and check-outs efficiently, using our property management system (PMS).
• Address guest inquiries and concerns promptly, providing accurate information and solutions.
• Manage guest relationships by updating our guest relationship management (GRM) software with guest preferences and past stays.
• Collaborate with housekeeping, dining, and other departments to ensure a seamless guest experience.
• Maintain a clean and organized front desk area, ensuring all necessary supplies and documents are readily available.
• Adhere to Hilton’s high standards of cleanliness, safety, and service excellence.
• Participate in training and development programs to enhance your skills and knowledge in hospitality.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in hospitality, customer service, or a related field.
• Proven ability to deliver exceptional guest service with a focus on guest satisfaction.
• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Familiarity with property management systems (PMS) and guest relationship management (GRM) software is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Fluency in English, both written and spoken, is required.
• Bahasa Indonesia is a plus.

🛠️ Keahlian

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